Collinson released its Asia Pacific customer engagement and loyalty research report titled ‘The New Rules of Engagement: Customer Expectations Revealed’. Surveying 4,750 respondents across 10 markets in Asia Pacific, the report aims to better understand what consumers in this region expect from brands and companies, as the world enters the “Customer Experience Era”. The report…
UK consumers plan to take at least two holidays in 2023
The Advantage Travel Partnership, the UK’s largest independent travel agent partnership, has released research* which reveals that despite the current economic situation consumers are planning to take at least two holidays in 2023. The research also highlighted that consumers are prioritising their holiday spend over takeaways, eating out and socialising with friends, proving travel is…
Booming ‘Sunshine Saturday’ shows holiday travel is top of consumers’ ‘to do’ list for 2023
Booming results from ‘Sunshine Saturday’ earlier this month shows holiday travel is firmly back on the agenda for consumers. The bounce back in travel appears to be an area that many consumers are not willing to cut back on in 2023, according to a recent survey of 1,000 consumers. The survey, on behalf of leading audit,…
US consumers are packing bags for travel in 2022
Travellers are ready and eager to travel in 2022, according to a new survey report released by arrivia, a leading travel loyalty and booking technology platform that works with consumer-facing companies worldwide. The latest report reveals an optimistic outlook for a travel resurgence as a post-COVID mentality sets in among potential travelers. Between December 2021…
