British Airways is trialling a new digital wayfinding tool to help customers navigate through London Heathrow. The new technology offers maps of both London Heathrow Terminal 5 and Terminal 3, helping customers who are travelling through the airline’s London hub to locate their departure gate and points of interest including shops, lounges and restaurants. The…
Customers demand increasing sustainability efforts at hotels and meeting venues
Environmental sustainability specialist, Greengage Solutions, has found that hotels and meeting venues are accelerating their sustainability efforts in response to customer demand. But even so hospitality is still lagging behind other industries, such as construction, when it comes to measuring their carbon footprint. Greengage has analysed searches conducted on its ECOsmart database of hundreds of…
ABTA Members’ customers travel with confidence in latest campaign
ABTA has launched the second phase of its annual flagship Travel with confidence campaign with a customer-focused video to be promoted through social media advertising. The campaign launches on Boxing Day to coincide with the start of the peak holiday booking season and to promote and support members during the busy period. The two-minute video shares testimonials from…
Alaska Airlines Customers Can Now Earn Miles With Lyft
Alaska Airlines has sweetened the deal for becoming a part of their Mileage Plan family when the airline announced this week a new partnership with Lyft. Taking trips to the airport, getting to your family Thanksgiving, or to that party on New Year’s Eve will all be rewarded, helping you travel even further than your…
Hertz Under Fire After Hundreds Of Customers Arrested After False Claims Rental Cars Were Stolen
Hundreds of customers are suing The Hertz Corporation after being arrested following false claims that their rental cars were stolen. In June, it was reported that over 200 customers had filed lawsuits against the company. Customers are suing for emotional and mental damages after false accusations that led to their arrest and, in some cases,…
EasyJet raft of new initiatives to help customers
easyJet have bolstered their call centre, customer service opening times and “Helping Hands” at the airport easyJet is expecting that 6.2 million passengers will take to the skies across Europe over the summer holidays. After months of being pounded by the news of chaos in the airports, the extra bolster to their customer service is…
Sky battle for high paying customers
After more than two years of pandemic travel restrictions, airlines are deploying their most expensive product to entice high-paying customers to fork out more money for more room on board. Singapore Airlines recently launched its most luxurious first-class suites in some of its key long-haul markets, complete with a bed, a swivel chair, a 32-inch touch screen,…
