British Airways is trialling a new digital wayfinding tool to help customers navigate through London Heathrow. The new technology offers maps of both London Heathrow Terminal 5 and Terminal 3, helping customers who are travelling through the airline’s London hub to locate their departure gate and points of interest including shops, lounges and restaurants. The…
Loganair achieves gold award for its Armed Forces community support
Loganair has become the first airline to be recognised by the UK Government with a Defence Employer Recognition Scheme Gold Award, for the opportunities it provides for the Armed Forces community. The Defence Employer Recognition Scheme Gold Award is the highest badge of honour and recognises the positive role that employers play in supporting the…
ATAS support through complaint process a winner
Support through successful management and resolution of customer disputes is one of the many benefits of being ATAS accredited according to participating travel professionals. In the past 6 months of 2023, ATAS Accredited Travel Businesses have called on the compliance team for expert support to resolve more customer disputes than for the entirety of 2022.…
Direct Ferries secures new investment to support growth strategy
Direct Ferries, the world’s leading ferry aggregator has secured new investment from financing partner, ICG. Livingbridge, the founding Davies family and Management have also reinvested into the business. The refinancing deal will support Direct Ferries continued international growth strategy across its primary consumer business and fast-growing B2B and Freight channels. Direct Ferries is the world’s largest ferry…
Emirates highlights its history of community collaboration and local business support in the UAE
On its home soil, Emirates also chooses to celebrate and support local suppliers, in a nod to its Emirati heritage and dedication to the development of the UAE. To highlight the best of the UAE to a global audience, Emirates partners with several homegrown businesses – from artisan producers, authors, and artists who proudly highlight…
Global travel sector unites to support Ukraine
Travel businesses around the globe have come together to support Ukraine with millions of hotel rooms for refugees escaping the conflict according to the World Travel & Tourism Council (WTTC). WTTC members such as Accor, Airbnb, Carnival Corporation, the European Travel Commission, Expedia, Hilton, InterContinental Hotels Group, Internova Travel Group, Marriott International, MSC Cruises, Radisson,…
70% of US travellers support introduction of international vaccine passports
Travellers are taking to the skies again, but the immediate future of air travel remains highly turbulent, according to OAGâs survey of 1,800-plus US travellers in July and August. Domestic capacity in the US is up 81% from June â August 2021, compared to the same period last year. The increase is being fuelled by…
