As searches for ‘Japanese culture code’ jump by +403% in the past month, Alexander Konovalov, intercultural expert, CEO and co-founder of Vidby — a Technologies of Understanding company tells us how to navigate Japanese culture by cracking Japan’s cultural code.
1. Show respect: Respect for hierarchy is deeply ingrained in Japanese business culture. Be mindful of addressing colleagues and superiors appropriately and maintaining a formal demeanor — especially in professional settings.
2. Practice punctuality: In Japan, punctuality shows commitment and consideration, while being late is considered a sign of disrespect, so be punctual for all work-related commitments.
3. Group harmony (Wa): Japanese workplaces prioritize collective harmony. Team cohesion is valued more highly than individual achievements, so strive to collaborate effectively with your colleagues, contribute positively to the collective effort, and avoid confrontation at all costs.
4. Communicate correctly: Japanese communication tends to be indirect. Pay attention to non-verbal cues, read between the lines, and practice active listening. Asking questions and seeking clarification is encouraged to ensure mutual understanding.
5. Business cards (Meishi): The exchange of business cards isn’t a formality in Japan; It’s a ritual. Ensure your business cards are pristine and present them with both hands. As a sign of respect, take a moment to examine any cards you receive before stuffing them away.
6. Respect tradition: Don’t assume customs are the same as back home. Learn and embrace Japanese norms and traditions. Familiarize yourself with basic etiquette, such as bowing, removing your shoes when entering a home, and adhering to specific manners in public spaces.
7. Be quiet: Japan has perfected the art of silence, and so must you — Avoid unnecessary chatter in public spaces and during moments of reflection, and keep noise levels to a minimum (especially in residential areas). Japanese society values tranquility, so being mindful of this cultural nuance demonstrates respect for those around you.
8. Public transportation: Maintain a low profile when using public transport. Switch your phone to silent and keep conversations hushed. If you take a priority seat, keep an eye on those around you and be ready to move if you spot a vulnerable passenger.
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