Why it’s taking so long to get through to an EasyJet call centre


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Low-cost airline Easyjet, who has grounded its total fleet till additional discover says they’re pressured to briefly shut its call centres in Mumbai and Delhi. The closure is due to the lockdown and motion restrictions imposed all through India – affecting 1.3 billion folks – amid the coronavirus pandemic. 

Read additionally: Can I get a refund if BA or Easyjet cancel my flight?

EasyJet is warning of long wait instances to communicate to its calls centre workers, and It is advising clients to discover the newest info and handle their bookings on-line.

“This has created elevated demand on our remaining six call centres throughout Europe and Africa that are open however we’re seeing a discount of workers in some places.

“Customers can contact our call centre in the event that they want to communicate to an advisor nonetheless they need to bear in mind that call volumes are increased and as such ready instances will likely be longer than traditional.

“We’re sorry for any inconvenience this will cause our customers during these difficult times.”

The airline says that clients can rebook flights deliberate for journey presently for later dates at no change value.

What to do if you’d like to change your flight

Passengers ought to go to the handle bookings part on easyJet.com The firm advises:

“This is not only the simplest way to make changes but, given the call volumes we are currently experiencing, this will also be the quickest.”

The Luton-based provider stated the choice to floor the fleet is to cut back excessive prices at a time when the aviation business struggles to deal with a collapse in demand attributable to the outbreak of the virus.

Read additionally: Easyjet grounds its entire fleet indefinitely

More info:

Information about how to transfer ahead is offered at easyjet.co.uk. 

You can contact Easyjet through their Holiday Contact Form. You could have to wait up to 28 days for a response.





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