Probe into British Airways and Ryanair no refund policy
When the no-fly Covid restrictions have been imposed, many have been unable to catch their flight. The guidelines are that if a flight goes forward anyway, the airline is just not obligated to refund the fare.
People shouldn’t be left unfairly out of pocket for following the regulation.
Passengers have been left with three alternatives: lose the cash or if the airline agreed, change the flight date without spending a dime or obtain vouchers. For many none of those choices have been palatable.
The Competition and Markets Authority (CMA) has launched a probe that stretches the length of lockdown when all however important journey has been banned. This consists of the 19-weeks when journey was banned as much as 17 May 2021. The CMA asserts that the contract must be considered “frustrated” – with a refund due
The consequence could drive British Airways and Ryanair to repay fares to those that couldn’t fly as a consequence of lockdown guidelines.
The CMA mentioned:
“During periods of lockdown across the UK, British Airways and Ryanair refused to give refunds to people that were lawfully unable to fly, with British Airways offering vouchers or rebooking and Ryanair providing the option to rebook.”
Andrea Coscelli, chief government of the CMA was clear:
“While we perceive that airways have had a troublesome time in the course of the pandemic, folks shouldn’t be left unfairly out of pocket for following the regulation.
“Customers booked these flights in good faith and were legally unable to take them due to circumstances entirely outside of their control. We believe these people should have been offered their money back.”
British Airway was fast to reply:
“It’s unimaginable that the federal government is in search of to punish additional an business that’s on its knees.
“Any action taken against our industry will only service to destabilise it, with potential consequences for jobs, business, connectivity and the UK economy.”
British Airways has provided £3 million in refunds for cancelled flights and insists it has acted lawfully.
Ryanair who has refunded prospects whose flights operated in the course of the lockdown “in justified cases” was extra upbeat and is welcoming the assessment.